GBW is the market leader in customer experience management. We operate globally with a field force of more than 400,000 independent mystery shoppers and auditors.
- The GBW team is dedicated to helping our clients track and improve customer experience by using a range of advanced products and services to ensure insights are accurate, current and applicable.
- Our global headquarters are in Melbourne, Australia and we have regional offices in Europe and throughout Asia.
- Our experienced account management teams are located throughout the world to help our clients get the very best from their programs.
- Our 235 employees worldwide include a multi-lingual call centre team which supports our clients 24/7.
- As an ISO 9001 certified company, GBW is dedicated to providing you with a quality service.
To find out how a GBW program can meet the needs of your business, contact us today.